Passengers said that some airlines suddenly reduced the allowed free baggage weight, by up to 25%, without informing them in advance, pointing out that the measure included major destinations that are witnessing a rise in demand, after the cancellation of travel restrictions, due to the Corona virus pandemic. Covid-19”, considering the measures taken by these companies to exploit travelers, to push them to buy “weight bags”.
They demanded that the weights of the bags be returned to what they were, and that the weights be clearly indicated on the company's website, to allow the passenger the freedom to choose the airline, given the importance of weight for travelers, and not being exposed to embarrassing situations.
In turn, two airline officials acknowledged that some airlines reduced the weight of passengers' baggage, and told "Emirates Today" that the procedure is specific to some destinations, in addition to that it is related to the traveler's destination and class and class of travel.
They attributed the procedure, in part, to operational reasons related to the use of small planes for destinations that are in great demand, as a kind of rationalization of expenses.
In detail, the dealer Akram Fayyad said that he was surprised at the airport that the airline that booked on one of its flights reduced the weight of the free luggage and bags allowed on his trip to an Arab country from 40 kilograms to 30 kilograms, with a reduction of 25%, pointing out that the procedure was done without Notify him or her prominently on the company's website.
He explained that the airline employee gave him the option at the airport between giving up some luggage, or paying a large sum of money amounting to about 50% of the ticket price, forcing him to leave some luggage and gifts.
Fayyad expressed his surprise at the decision, at a time when travel began to be active again after the cancellation of many travel restrictions, calling for the weights of bags to be returned to what they were, and to clarify the weights prominently on the company's website, or through reservations, or through travel offices, to allow The traveler is free to choose the airline, given the importance of weight for travelers, and not being exposed to embarrassing situations.
Misleading and exploiting
For her part, the trader, Sarah Taher, said that the decision of the airline, which booked for her family on one of its flights to a European country, to reduce the weight of bags from 32 to 25 kilograms, was surprising.
She added that she used to travel through the same company for years, and therefore she did not look at the allowed weight, and discovered the reduction when reviewing the travel ticket data after booking, noting that the reduction is large given the number of tickets she had purchased.
Taher considered the company's action without a clear announcement, misleading and exploiting the increase in demand on certain destinations, after lifting many travel restrictions, especially since the weight of bags is the most important determinant of choosing an airline, as well as the price.
And she demanded that the weights of the passengers be returned as I was, and that any change be clarified on the airline and travel website, so that the traveler has the right to choose the airline that suits him.
The customer, Ahmed Darwish, presented his experience, saying that the weight of the bags was suddenly reduced from 25 to 20 kilograms, without any details on the company's website, indicating the new reduction.
He said that some airlines take advantage of the high demand on some destinations, and reduce weight without a clear announcement of this, to push travelers to buy “weight” at an exaggerated price at the airport, agreeing that weight is one of the determinants of choosing an airline for him and his family.
Destination and degree
In addition, two airline officials acknowledged reducing baggage weight for passengers. A high-ranking official in a global airline operating in the country, Louis Grek, said that some airlines have reduced baggage weights for some destinations, not all, indicating that the reduction is related to the traveler's destination and class and class of travel.
Greke explained that the details of baggage weights are on the airlines' websites, stressing that travelers should check all details before and during the completion of the booking process.
In the same context, an official in an Arab airline, F.L., said that the reduction in baggage weight is partly due to operational reasons related to the use of small planes for destinations that witness great demand, as a kind of rationalization of expenses, as well as an increase in income, agreeing that the sector is due gradually to previous activity levels.
He called on travelers to check before online booking, and direct inquiries when booking from companies' offices, pointing out that companies' websites have details of the weight of the allowed baggage, with an explanation of the prices for purchasing additional weights.